Refund & Return Policy
At UNIBRANDZ LTD, your satisfaction is our priority. If you are not completely happy with your purchase, you have the right to return your order within 14 days of receiving it, in line with UK Consumer Contracts Regulations.
1. Returns
You can return most new, unused items within 14 days of delivery for a full refund.
Products must be in their original packaging, unused, and in the same condition you received them.
Certain items are non-returnable for hygiene or safety reasons (e.g., personal care items, perishable goods, customised products).
2. Refunds
Once we receive and inspect your returned item, we will notify you by email regarding your refund approval.
If approved, refunds will be processed within 5–10 business days to your original payment method.
Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).
3. Exchanges
We will replace products if they are defective, damaged, or incorrect.
To arrange an exchange, please contact us at support@unibrandz.com within 14 days of receiving your order.
4. How to Return an Item
Email support@unibrandz.com with your order number, reason for return, and any relevant photos (if applicable).
We will send you a Return Authorisation and instructions.
Securely pack the item and send it back using a tracked shipping service.
5. Contact Information
Company Registration: 16638251
📧 Email: Contact@unibrandzltd.com
📞 Phone: +447883415355
🏢 Address: 2nd Floor College House 17 King Edwards Road, RUISLIP, London, HA4 7AE UNITED KINGDOM
UNIBRANDZ LTD